FREQUENTLY ASKED QUESTIONS
WHO OWNS RICHER SOUNDS?
Richer Sounds is an unlisted PLC, 100% owned by Julian Richer, its founder.
WHAT DO WE DO?
We sell hi-fi, home cinema and flat panel TV gear with the emphasis on value for money and we try to give good customer service.
HOW LONG HAVE WE BEEN AROUND?
Julian opened his first shop at London Bridge when he was 19 in 1978 and therefore at the time of writing has been successfully trading for some 28 years.
HOW BIG ARE WE?
Richer Sounds trades from 44 stores in 38 towns/ cities. Although we have relatively few outlets we are the UK’s biggest hi-fi and home cinema retailer and are proud of our quite incredible turnover, which is of course, thanks to you. According to the Guinness Book of Records (last 15 years) we have the highest sales per sq. ft of any retailer in the world.
WHAT ARE OUR PLANS FOR THE FUTURE?
As we are a privately owned company with Julian's ego relatively satisfied there is no pressure to expand quickly and in fact the intention is to go for controlled growth in an orderly and profitable manner. (We're of the firm belief that what goes up slowly comes down slowly).
WHY ARE SOME PRICES NO BETTER THAN THE COMPETITION?
We endeavour to be as vigilant and reactive as possible, when it comes to monitoring the competition's prices. If you phone around/search online and the hardware does exist at any competitor's store/or on the website*, call us last and we'll cheerfully beat any lower price by up to £100 any time up to 7 days after purchase! (All we ask is that the hardware you're interested in is brand new and in stock at any authorised dealer)
* Accredited/ in stock/ delivery charge added
WHY ARE SOME PRICES DIFFERENT?
Some prices are liable to fluctuate due to our commitment to always offer our customers the best value for money. All prices are correct at the time of going live. If however you wish to purchase offers seen online in your local store, please take a print out of the product(s) you are interested in.
WHY ARE OFFERS SOMETIMES 'TEMPORARILY OUT OF STOCK' OR 'SOLD OUT'?
We include all our range on-line with the most up to date stock information we can supply. Unlike some of our online competitors who process your order then inform you that you have a 6 week delivery wait we would rather give you the information at point of purchase. Due to the high demand for our products and the fact that some of our deals are finite in supply, a few of our lines have limited availability. As a result products showing as 'In-store callers only'/index.html'temporarily out of stock' will be available in your local branch when they are sold out on the web, as we always try and give those customers who have gone out of their way to make a special journey to one of our stores stock priority. Due to variations in store sizes and our massive sales if you experience any problems getting hold of a particular item at your local branch, please call our Customer Service Call Centre on: 0845 900 1230 or email firstname.lastname@example.org.
DO WE SELL SECONDS?
We quite frequently hear of our competitors (who are naturally frustrated at our prices) telling customers that the only reason we are so cheap is that all our goods are either seconds, returns, stolen, counterfeit, second-hand etc... This is, of course, utter nonsense and simply sour grapes on their part! If it were true it would be both illegal and hardly good customer relations - something we assure you we take very seriously. All our stock is brand new in sealed cartons unless clearly stated otherwise.
Last Few So Hurry!/Graded = Stocks limited/not available in all stores. Some may be ex-display or ex-repair at this (ex-display stock carries a 12 month warranty, ex-repair goods have a 3 month guarantee). All prices include VAT at 17.5% (Some prices may differ in our stores in Eire due to distribution costs and currency fluctuations.)
WHAT HAPPENS IF PRODUCTS GO WRONG?
Simply return your purchase to your nearest branch or if bought on the web, contact the aftersales department at email@example.com for collection, (collection and redelivery charges may apply.) If the item is less than a month old we'll give you a full refund or exchange it (whichever you prefer). Plasma/LCD over 30” customers- please contact our Plasma Helpline on 01706 629 587 to arrange repair. If it's been longer than this (but less than a year) we'll repair it for you completely free of charge. *
*Excludes styli, mixer cross-faders, abuse, excessive wear 'n' tear eg. commercial use. Screen burn caused by channel logos or other static images, dead pixels of an amount not covered by the manufacturer's specifications. (Statutory rights not affected.)
WHY ARE WE SO CHEAP?
Although we’re the biggest retailer of hi-fi and home cinema separates in the UK, we have small stores stacked to the ceiling in cheap locations to keep our overheads down, which means that we can offer you, the customer, a BETTER DEAL. What’s more, WE BUY BIG. This allows us to negotiate extra discounts from many of our suppliers - to pass on to you! As well as stocking all current leading brands, we are the most established and by far the largest outlet for discontinued products, used by all major Japanese distributors for clearing their shelves.This enables us to sell many goods at below even trade prices.
WE TRY HARD BUT WE’RE ONLY HUMAN!
Due to recent changes in government legislation, our lawyers tell us that it is necessary to employ human beings in our stores.
Although we think they are the best you’ll find, please don’t expect the impossible. We hope we get it right at least 99% of the time but even if we do, (and we’re still trying to improve) that means that out of the millions of customers we serve a year, a few are bound to be disappointed in one way or another. For the sake of future customers as much as yourself we need to know if we’ve gone wrong. Please help us. All receipts include a short questionnaire that we beg you to fill in, because, if we’ve done something wrong we can’t put it right if we don’t know about it. Julian insists on seeing every one (you’ll notice they’re addressed to him personally postage paid), and if you’re disappointed in any way, we’ll do our best to make you happy! The address is, Julian Richer, Richer Sounds Plc, Freepost, London SE1 4BB (Freepost can take up to 14 days to arrive.)
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Prices valid in store (all including VAT) until the close of business on the date below (some of these web prices are cheaper than in-store, so please mention that you’ve seen these offers online)