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PANEL PROTECTION

Panel Protection

PANEL PROTECTION WARRANTY FOR PLASMA/LCD SCREENS

 

(not to be confused with Supercare)

Richer Sounds is offering on all plasmas and LCDs a comprehensive 3 year at home warranty at only 10% of the product purchase price.

This page is intended to demonstrate the incredible value of our Panel Protection. Under recent legislation, we are obliged to point out that you obviously do not need to purchase an extended warranty at the same time you purchase your electrical goods and are entitled to shop around. We have been encouraging our customers to do just that for years because, not only are our prices significantly cheaper than our competitors, but…

just look at what else we include:

Full parts and labour cover
If your unit goes wrong we'll fix it. No quibbles and no fuss.

Pick up and drop off at your home
Carting a screen around can be a tricky business. To save you any unnecessary hassle, should your screen need repairing, we'll pick it up from your home and return it as sonn as it's ready. (LCD under 32" return to store)

Like for like machine replacement if unit is unrepairable
If, for any reason, we are unable to repair your unit, we'll replace it. Naturally, models do change so, while we can't guarantee that it will be the same model, we do guarantee that it will have equivalent specifications.

45 Day Cooling Off Period
If you're not happy with our Panel Protection package just ask for a full refund - no questions asked. After 45 days, providing no claim has been made, you can also terminate the agreement and receive a pro-rata refund.

We're confident our extended guarantee is the best value package available. It is less than a quarter of the price of those sold by some of our competitors and, when compared with the cost of replacing the screen, we're sure you'll agree, our cover is sensational value for money. For full details please ask a member of staff.

Excludes:

  • Dead pixels within manufacturers tolerances
  • Screen burn
  • Accidental damage and misuse
  • Commercial use on commercial premises

WE'RE LISTENING

Naturally, we want to know if you're in any way dissatisfied as this is the only way we can rectify faults - there is no better advertisement than a satisfied customer and nothing worse than a dissatisfied one.

Purchasing Panel Protection does not affect your statutory rights.
Further information on your rights can be obtained from your local Trading Standards department.

HOUSEHOLD INSURANCE

Don't be fooled into thinking that your contents insurance policy will provide anywhere near the same cover. While it may cover for accidental damage, fire or theft of electrical goods, it is unlikely to cover mechanical breakdown or offer anything like an equivalent range of features. Furthermore, an excess may be payable and a claim may affect the cost of subsequent premiums.

Panel Protection is an exclusive Richer Sounds offer and is operated and financially backed by Richer Sounds PLC.


TERMS AND CONDITIONS FOR PANEL PROTECTION WARRANTY

Covered:
1. Full parts and labour for 3 years.
2. Home pick up and delivery (LCD under 32" is return to store).
3. If the unit cannot be repaired we will replace with a similar specification model.
4. Pixel drop out as per the manufacturer's specification.

Agreement: Richer Sounds agrees, subject to the following conditions and exceptions to extend the guarantee for the product (LCD TV 32" and over/plasma TV for 2 years, LCD TV under 32" for 4 years), above and beyond the manufacturers guarantee, for the benefit of the bearer within the duration of the extended guarantee, the bearer will not be charged for repairs to, or replacement of, the extended guaranteed product(s) in the event of electrical or mechanical failure. The Company's liability is limited to the lower of the original purchase price of the product or its current value. (Current value means the cost of replacement of the product immediately prior to the time of failure with an item of similar age, specification and condition.)

Conditions 1. All benefits under the agreement will cease if:
(a). A fraudulent claim is made.
(b). The product covered is at any time used for the purposes other than exclusively private and domestic. Commercial, professional or semiprofessional use and use on commercial premises is specifically excluded.
(c). A cash settlement in lieu of repairs is made.
2. If the Company or its authorised repairer consider the product covered to be beyond economic repair, the Company may at its option replace the product with equivalent or similar product or pay to the named person an agreed sum in lieu thereof. The cost of replacing a part destroyed or damaged or no longer available shall not exceed the manufacturer's last published price of the part.
3. If the Company accepts there is a claim under this agreement, but there is a disagreement in respect of the amount to be paid then the matter will be referred to an Arbitrator appointed in accordance with current statutory provisions. The Arbitrator must make an award before there is any right of action against the Company.
4. Following settlement of a total loss claim the agreement expires.

Exceptions

This agreement does not cover
1. Failures arising from or due to:
(a). Failure to comply with the manufacturers instructions for use, whether by the named or any other person.
(b). The use of accessories which have not been approved by the manufacturer.
(c). The application of an incorrect or abnormal electrical supply or signal lead connection, defects in external wiring or in the electrical connection not forming part of the product covered.
(d). Negligent or wilful abuse or misuse of the product covered.
(e). Fire, flood, lightning, theft, explosion, or other causes external to the product covered.
(f). Scratching or denting or from the direct application of a tool.
(g). Accidental damage.
2. Costs for which the manufacturer, supplier or any other person may be held responsible under the terms of any existing guarantee or warranty.
3. The costs of:
(a) Repairs to exterior paintwork/finishes, external fuses or wires, styli, aerials (other than those which are an internal part of the equipment), cosmetic items i.e. knobs, loss or damage to trim etc.
(b). Delivery or collection of product(s) taken to a Richer Sounds store for repair.
(c). Repairs to components subject to wear and tear, e.g. cross-faders.
(d). Repairs to loudspeaker drive units when, in the opinion of the manufacturers, such damage has been caused by overdriving and/ or clipping distortion.
4. Repairs carried out by anyone other than Richer Sounds or its authorised repairers.
5. Loss of use of the product covered or consequential loss of any nature.
6. Costs incurred in respect of the removal or reinstallation of equipment
7. Loss of damage occasioned by happening through or in consequence of war, invasion, act of foreign enemy hostilities (whether war be declared or not) civil war, rebellion, revolution or civil commotion.
8. Destruction or damage to or loss of any property whatsoever or any loss or expense whatsoever resulting or arising therefrom or any consequential loss directly or indirectly caused by or contributed to by or arising from:
(a) lonising radiation, or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel.
(b) Any radioactivity, toxic or explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof.
9. Screen burn caused by channel logos or other static images.
10. Damage caused by tipping in transit.
11. Loss, destruction or damage directly occasioned by pressure waves caused by aircraft and other aerial devices travelling at supersonic speeds. This agreement does not affect your statutory rights.



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SUPERCARE

EXTENDING YOUR WARRANTY WITH US IS A NO-BRAINER!

SupercareSUPERCARE - not to be confused with Panel Protection Warranty for Plasma/LCD screens - please scroll down for the relevant information) .

This page is intended to demonstrate the incredible value of our Supercare. Under recent legislation, we are obliged to point out that you obviously do not need to purchase an extended warranty at the same time you purchase your electrical goods and are entitled to shop around. We have been encouraging our customers to do just that for years because, not only are our prices significantly cheaper than our competitors, but

just look at what else we include:

Free Loan Machine (only if taken back into store)
Should you encounter a problem, just ask and you'll be provided with a unit to ensure you're not without music whilst your equipment is being fixed.

Like for like machine replacement if unit is unrepairable
If, for any reason, we are unable to repair your unit, we'll replace it. Naturally, models do change so, while we can't guarantee that it will be the same model, we do guarantee that it will have equivalent specifications.

Free Routine Servicing / Maintenance Checks
Have your unit serviced as often as you wish, free of charge, during the 3 year period. (Normally excluded from extended guarantees).

45 Day Cooling Off Period
If you're not happy with our Supercare package just ask for a full refund - no questions asked. After 45 days, providing no claim has been made, you can also terminate the agreement and receive a pro-rata refund.

    Money back at the end of the period if unused!

Recommended by the Sunday Express

FROM ONLY £9.99! (see below)


SUPERCARE 'NO-BRAINER' PRICING

Amplifiers up to £100 - £9.99
Amplifiers over £100 - £19.95
AV Electronics up to £100 - £19.95
AV Electronics over £100 - £29.95
AV Electronics over £250 - £49.95
Cassette Decks - £29.95
CD Players up to £80 - £9.99
CD Players over £80 - £19.95
Centre Speakers - £9.99
Digital Recorders - £29.95
DVD Players up to £80 - £9.99
DVD Players over £80 - £19.95
DVD Recorders (without hard drives) - £29.95
DVD Recorders (with hard drive/VCR) up to £500- £59.95
DVD Recorders (with hard drive/VCR) over £500- £99.95
DVD/VCR Combis - £29.95
Floorstanding Speakers - £19.95
Freeview - £9.99
Freeview (with hard drive) - £59.99
Mini Stereo Systems - £29.95
Music Servers - £99.99
1 Box Home Cinema Systems - £49.95
Speaker Packages up to £200 - £19.95
Speaker Packages over £200 - £39.95
Standmount Speakers up to £80 - £9.99
Standmount Speakers over £80 - £19.95
Subwoofers - £19.95
Tuners up to £80 - £9.99
Tuners over £80 - £19.95
Turntables up to £80 - £9.99
Turntables over £80 - £19.95
Video recorders - £19.95

(Excludes portables, plasma screens & LCDs)

WE'RE LISTENING

Naturally, we want to know if you're in any way dissatisfied as this is the only way we can rectify faults - there is no better advertisement than a satisfied customer and nothing worse than a dissatisfied one.

Purchasing Supercare does not affect your statutory rights.
Further information on your rights can be obtained from your local Trading Standards department.

HOUSEHOLD INSURANCE

Don't be fooled into thinking that your contents insurance policy will provide anywhere near the same cover. While it may cover for accidental damage, fire or theft of electrical goods, it is unlikely to cover mechanical breakdown or offer anything like an equivalent range of features. Furthermore, an excess may be payable and a claim may affect the cost of subsequent premiums.

Supercare is an exclusive Richer Sounds offer and is operated and financially backed by Richer Sounds PLC.


TERMS AND CONDITIONS OF SUPERCARE

In the event of a failure of the product covered please follow these procedures:-

1. Be sure you have checked your product fully by referring to the manufacturer's instruction booklet. Follow the instructions carefully to ensure the fault cannot be corrected by yourself. Failure to operate can often be due to simple circumstances such as the product not being switched on at the mains, being unplugged or a fuse blown in the plug. Also check that batteries (where appropriate) do not need replacing.

2. Contact your nearest Richer Sounds store, who will advise you of the returns procedure. Subject to the conditions and exceptions of cover, your repair will be carried out free of charge.

Agreement: Richer Sounds agrees, subject to the following conditions and exceptions to extend the guarantee for the product(s) for the benefit of the bearer within the duration of the extended guarantee, the bearer will not be charged for repairs to, or replacement of, the extended guaranteed product(s) in the event of electrical or mechanical failure. Richer Sounds also agrees to provide free 'health checks' at any time within the guaranteed period (ask for details). The Company’s liability is limited to the lower of the original purchase price of the product or its current value. (Current value means the cost of replacement of the product immediately prior to the time of failure with an item of similar age, specification and condition.) Should a manufacturer´┐Żs standard guarantee period be more than 1 year then the Company also undertakes to extend the guarantee for the relevant extra term irrespective of the termination date written above.

Conditions

1. All benefits under the agreement will cease if:
(a). A fraudulent claim is made.
(b). The product covered is at any time used for the purposes other than exclusively private and domestic. Commercial, professional or semi-professional use and use on commercial premises is specifically excluded.
(c). A cash settlement in lieu of repairs is made.
2. If the Company or its authorised repairer consider the product covered to be beyond economic repair, the Company may at its option replace the product with equivalent or similar product or pay to the named person an agreed sum in lieu thereof. The cost of replacing a part destroyed or damaged or no longer available shall not exceed the manufacturer’s last published price of the part.
3. If the Company accepts there is a claim under this agreement, but there is a disagreement in respect of the amount to be paid then the matter will be referred to an Arbitrator appointed in accordance with current statutory provisions. The Arbitrator must make an award before there is any right of action against the Company.
4. Following settlement of a total loss claim the agreement expires.

Exceptions

This agreement does not cover

1. Failures arising from or due to:
(a). Failure to comply with the manufacturers instructions for use, whether by the named or any other person.
(b). The use of accessories which have not been approved by the manufacturer.
(c). The application of an incorrect or abnormal electrical supply or signal lead connection, defects in external wiring or in the electrical connection not forming part of the product covered.
(d). Negligent or wilful abuse or misuse of the product covered.
(e). Fire, flood, lightning, theft, explosion, or other causes external to the product covered.
(f). Scratching or denting or from the direct application of a tool.
(g). Accidental damage.
2. Costs for which the manufacturer, supplier or any other person may be held responsible under the terms of any existing guarantee or warranty.
3. The costs of:
(a) Repairs to exterior paintwork/finishes, external fuses or wires, styli, aerials (other than those which are an internal part of the equipment), cosmetic items i.e. knobs, loss or damage to trim etc.
(b). Delivery or collection of product(s) taken to a Richer Sounds store for repair.
(c). Repairs to components subject to wear and tear, e.g. cross-faders.
(d). Repairs to loudspeaker drive units when, in the opinion of the manufacturers, such damage has been caused by overdriving and/ or clipping distortion.
4. Repairs carried out by anyone other than Richer Sounds or its authorised repairers.
5. Loss of use of the product covered or consequential loss of any nature.
6. Costs incurred in respect of the removal or reinstallation of equipment.
7. Loss of damage occasioned by happening through or in consequence of war, invasion, act of foreign enemy hostilities (whether war be declared or not) civil war, rebellion, revolution or civil commotion.
8. Destruction or damage to or loss of any property whatsoever or any loss or expense whatsoever resulting or arising therefrom or any consequential loss directly or indirectly caused by or contributed to by or arising from:
(a) Ionising radiation, or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel.
(b) Any radioactivity, toxic or explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof.
(c) Biological and chemical attack.
9. Damage caused by the equipment to tapes, discs or any other type of software.
10. Loss, destruction or damage directly occasioned by pressure waves caused by aircraft and other aerial devices travelling at supersonic speeds.
11. Plasma screens, LCD monitors, televisions and portables.

This agreement does not affect your statutory rights.

Richer Sounds agrees on production of a valid certificate and receipt to refund the original Supercare cost within 30 days of its termination date (shown above), provided the covered unit has not been repaired or serviced under the terms of the Supercare agreement (stamped redeemed), and that the unit has not been returned to Richer Sounds for exchange or refund.


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Prices valid in store (all including VAT) until the close of business on the date below (some of these web prices are cheaper than in-store, so please mention that you’ve seen these offers online)
Wednesday 10-05-2006

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